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Desktop Support Technician

  • Location: Cedar Rapids, 52498
  • Salary: 23.0
  • Job Type:Contract

Posted 8 months ago

Long term contract opportunity in Cedar Rapids, IA for a Refresh Technician. Will be responsible for preparing new devices for users and the Field Services team to ensure a smooth PC refresh.
Day-to-Day Responsibilities:
  • Unbox PC and peripherals.
  • Prepare PCs for the computer refresh program including imaging (OS installation) and add additional software.
  • Prepare computers and peripherals for shipment.
  • Ship devices to End Users and Field Technicians.
  • Receive used devices and prepare them for re-use or disposal.
  • Facilitate and assist customer during scheduled on-site pc refresh days.
  • Associate's degree is required.
  • Hands on experience with desktop support.
  • 2 years of experience in highly regulated environments.
  • Available to assist in resolving infrastructure problems.
  • Familiar with computer imaging technologies (OS installation).
  • Able to read, comprehend, and execute standard work.
  • Quickly learn, understand, and articulate various technologies.
  • Knowledge of SCCM is a plus.
  • Passion for customer service.
About our client
Our client is a multibillion-dollar company that provides technologically advanced solutions for global aerospace and the defense industry. With over 68,000 employees they can continue their legacy of quality, trust, and customer service. If you want to work with the most innovative and passionate people and soar together, apply today.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.