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Recruiting Operations Process Improvement and Enablement Manager

  • Location: San Francisco, 94105
  • Job Type:Contract

Posted 8 months ago

Role:  Recruiting Operations Process Improvement and Enablement Manager
Location:   Remote 
(PST hours primarily)
Contract / Contract-to-Hire potential

Our Global SaaS Identity leading client seeks a Recruiting Operations Process Improvement and Enablement Manager.   
The workforce planning team is in urgent need of a Program Manager level contractor to support Recruiting Operations Process Improvement and Enablement initiatives within the organization.   Someone with a background in Recruiting Operations, Recruiting Coordination etc that has experience in and a passion for process improvement. 

Must have: -3+ years of Recruiting, Recruiting/Staffing Operations, and/or Process Improvement experience -Willingness and ability to virtually train and present in front of large audiences -Ability to manage multiple competing projects, priorities, and requests

In this role, you will collaborate across the Recruiting organization to design workflows, automations, and process improvements that simplify the candidate, hiring manager, and recruiting team’s experience. You will own the creation and delivery of training on our system and process changes. This is a mission critical role, where you will help and enable us to meet our rapid growth and hiring goals.


  • Identify opportunities to improve our headcount-to-hire and recruiting operations processes by analyzing data and qualitative user feedback
  • Assist with leading overall current state analysis and future state design sessions with stakeholders and process owners
  • Automate manual recruiting and candidate processes that will speed our ability to hire qualified candidates
  • Streamline administrative and operational tasks
  • Drive a continuous improvement culture across the organization by mentoring and coaching stakeholders on process improvement methodologies and best practices
  • Continually seek opportunities to increase customer satisfaction and deepen relationships
  • Plan and execute projects against project plans, change management plans, and go-live and business readiness plans
  • Develop and deliver training that can be delivered through different methods (synchronous and asynchronous) to our Recruiting team about our systems, processes, and ongoing changes
  • Update Recruiting documentation, guides, and internal Wiki pages to ensure seamless self-service


  • Ability to manage multiple projects and initiatives at once
  • Ability to learn quickly, be proactive, and assume ownership for broad tracks of work
  • Ability to logically and efficiently structure ambiguous problems, conduct complicated analysis, identify key insights and recommended actions
  • Ability to communicate across all levels of the organization and comfort in asking probing questions
  • Ability to create and deliver training through multiples channels
  • Working knowledge of end to end project lifecycles
  • Experience using cloud based technologies (ex. Office 365, Google suite, Box, Smartsheet) and process mapping tools (i.e. Visio or Lucidchart)


Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.