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  • Location: Phoenix, 85054
  • Salary: 27.58
  • Job Type:Contract

Posted 11 days ago

Dynamic contract opportunity with a progressive commercial real estate services company. 
Position: Workplace Experience Coordinator
Location: Phoenix, Arizona 85054
Hourly Rate: $27.58/hr.
Term: 6 Months Contract

Day-to-Day Responsibilities:
  • Welcomes tenants/employees and announces clients, applicants, and visitors.
  • Responsible for ensuring meeting rooms, pantries, and collaborative spaces are always up to standard, including proper setup, functionality of equipment, and stocked supply inventory.
  • Responds to all colleague requests and complaints promptly in a friendly and professional manner.
  • Maintains accurate records of service requests and status.
  • Responsible for maintaining awareness of the colleague workspace at all times.
  • When applicable, submit maintenance requests and/or communicate with appropriate partners to address issues accordingly.
  • Responsible for responding promptly with accurate and thorough information according to the specific requests from tenants, employees and visitors.
  • Continually maintains neat appearance of reception/lobby area, conference rooms and other common areas.
  • Serves as point-of-contact and/or extension of the facilities team as representative of the Experience team.
  • Requests building and housekeeping services as needed.
  • Periodically inspects common area equipment to ensure good operating condition.
  • Arranges equipment service as needed.
  • May assist with temporary signage.
  • Supports with meeting and events tasks as assigned.
  • May assist with scheduling, stocking and coordinating setup conference/meetings rooms, arranging for meeting equipment (i.e.
  • projectors, video/web conferencing), ensuring equipment is in good operating condition for events, coordinating catering, securing approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit.
  • Follows security and emergency procedures as defined for the property.
  • Responds to emergency situations in a calm, efficient manner.
  • Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
  • May order and stock office supplies and other common use items for the location or common areas, such as café supplies, equipment toner, printer paper, freight and shipping supplies etc.
  • Maintains a file of services including transportation sources, accommodations, and referral contacts.
  • May arrange convenience/hospitality services for guests such as transportation, tickets, reservations, etc.
  • May provide reporting and insight to clients and property teams to improve product and service delivery.
  • May contribute site specific content for Host Digital.
  • Performs other duties as assigned

Is it a good fit? (Requirements):
  • HS Diploma or GED required.
  • Bachelor's degree or professional hospitality accreditations preferred.
  • Prior Customer Service experience required.
  • A minimum of 1 year of Front Desk, Concierge, customer service or other hospitality experience is preferred.
  • Strong knowledge of the surrounding area and all recreational, hospitality and business-related information.
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Ability to write routine reports and correspondence.
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
  • Comfortable meeting and engaging with new people.
  • Warm and engaging demeanor and has the ability to assess circumstances, empathize and offer help.
  • Utilizes a high level of attention to detail as well as strong interpersonal skills.
  • Has a positive attitude and a strong sense of urgency in resolving any issues that may arise.
  • Ability to calculate simple figures such as percentages.
  • Ability to understand and carry out general instructions in standard situations.
  • Ability to solve problems in standard situations.
  • Requires basic analytical skills.
  • Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications.
  • Good organizational and strong problem-solving skills.
  • Highly adaptable and flexible.
  • Ability to work independently with little supervision.
  • Ability to work flexible work schedules based on office needs.
  • Strong problem-solving skills.
  • Highly adaptable and flexible.
  • Ability to work independently with little supervision.
  • Ability to work requiring significant walking or through other means of mobility.
  • Ability to work in a standing position for long periods of time.
  • Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.
An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.