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Senior Claims Associate

  • Location: Cleveland, 44101
  • Salary: 22.0
  • Job Type:Contract

Posted 26 days ago

Long term contract Opportunity!
Title: Senior Claims Associate
Location: Cleveland, OH 44101
Term: 6 Months Contract

Day-to-Day Responsibilities:
  • Reviews inbound and outbound calls to evaluate Service Center colleagues to ensure performance meet established policies, standards, and guidelines.
  • Provides verbal and written feedback to Service Center management and colleagues to promote improved performance.
  • Provides coaching and development support to Service Center colleagues via developed plans and strategies.
  • Works directly with appropriate management to determine additional training, coaching, or performance planning needed for Service Center colleagues.
  • Processes escalated calls within the guidelines and timelines as established in the client service instructions.
  • Performs other duties as assigned.
  • Supports the organization's quality program(s).

Is this a good fit? (Requirements):
  • 2 years of customer service experience or equivalent combination of education and experience required
  • Auditing experience and they would be auditing both call and claims
  • Knowledge of disability plan eligibility, coverage, and benefits
  • Good customer service skills
  • PC literate, including Microsoft Office products
  • Analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies

Preferred Skills:
  • Bachelor's degree from an accredited college or university preferred.
  • Inbound call center experience strongly preferred

If this sounds like the perfect fit, Apply Today!


Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.