Back to Job Search

Quality Assurance Manager

Posted 20 days ago

Terrific 6+ month contract-to-hire opportunity in Tampa, Florida for a Quality Assurance Manager. Will be responsible for leading the implementation of Issuer Services quality assurance framework. Will be responsible for the coverage of other cross functional processes/projects as required and directed by the Risk and Control Global Head.


  • Act as primary point of contact for assigned site for Issuer Operations quality assurance.
  • Conduct quality assurance reviews on processed loan documentation and transactions.
  • Ensure loan transactions are accurately processed and authorized within stipulated Service Level Agreement.
  • Ensure loan documentation’s adherence to policies, guidelines and procedures as well as compliance regulations.
  • Report deficiencies on a timely basis to issuer operations stakeholders/management.
  • Engage with stakeholders/senior management and ensure timely feedback loop.
  • Conduct root cause analysis by identifying & analyzing areas of common defect/issues/themes.
  • Own/lead continuous improvement plan and track implementation and success of initiatives.
  • Achieve operational goals set and deliver against agreed targets in terms of quality and productivity.
  • Provide updates at regular meetings with Issuer Operations, Risk and Controls, Compliance, etc.
  • Manage remediation projects/initiatives and report on progress as required.
  • Own/lead departmental projects/initiatives as requested.
  • Ensure timely escalation of operational risks incidents to relevant contact points.
  • Representation in various local/site level forums.


  • Bachelor’s degree or higher
  • 10+ years of relevant loans/financial operations quality experience (i.e., Quality Assurance, Client Onboarding, Compliance, Audit and Regulatory).
  • Experience and knowledge of end-to-end Agency & Trust operations, ADR’s, GDR’s and GDN’s operations.
  • Exposure in debt raising process.
  • Exposure in reviewing credit agreements.
  • Payments/reconciliation cycle experience.
  • Regulatory concepts and other key areas of risk within the operations and data environments.
  • Knowledge of policies, procedures, and compliance with applicable state and federal laws and regulations.
  • Proficiently use MS Office products, particularly Word, Excel, PowerPoint
  • Meticulous, analytical and mathematically inclined with basic accounting concepts.
  • Ability to perform reviews or processes and identify issues/gaps.
  • Further risk related qualifications would be beneficial.
  • Project management, strong analytical, and time management skills, excellent attention to detail.
  • Exhibit good attention to detail while focused on delivery.

If this is a perfect fit, Apply now!