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Desktop Engineer

Posted 2 months ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Desktop Engineer
Location: Malvern, PA 19355
Hourly Rate: $41.52/hr.
Term: 6 Months Contract

Day-to-Day Responsibilities:
  • Working at the direction of the client Project Manager, and with Technical Leads, and Business Leads to assist in driving the deliverables for all activity.
  • Testing and assisting in the remediation of the client desktop image and delivery issues.
  • Manage PC Lab and hardware certifications.
  • Reporting on the performance of various facets of the desktop image across hardware and virtual instances.
  • Confirming the effective delivery of Business Technology (BT) solutions for client’s operating plan is on time and within budget.
  • Executing quality checks against the client image, installed applications, and supporting infrastructure.
  • Assisting in the remediation of any desktop issues that may arise from testing.
  • Tracking all issues and documenting the resolution.
  • Tracking the needed modifications to build and design documentation.
  • Providing recommendations on enhancements to the desktop image and delivery methods.
  • Scripting solutions to automate fixes, verify settings, and deliver enhancements to desktop or supporting infrastructure.
  • Working to address long standing issues in the environment that affect the desktop or originate from the desktop build.
  • Building and/or rebuilding client systems to test modifications to the build process on an as needed basis.
  • Revising and updating migration methodology for PCs and tablets.
  • Resolving 3rd level ticket resolution.

Is it a good fit? (Requirements):
  • At least 8 years of relevant experience
  • Desktop and laptop hardware troubleshooting
  • Windows 10 imaging and troubleshooting experience

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.