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Client Delivery Manager

Posted about 2 months ago

Immediate need for multiple Client Delivery Managers in Alpharetta! 

Cutting edge FinTech firm seeking three mid-level Client Delivery Managers for their growing team serving clients on a one-of-a-kind digital assets platform!!  The Client Delivery Manager is responsible for building client relationships by developing client strategy and agreed-upon deliverables; developing and delivering solutions; managing project resources and delivery team as needed to ensure those deliverables are met.

Responsibilities

  • Coordinate development and delivery of enterprise grade software solutions 
  • Understand and organize the delivery teams
  • Assure overall client delivery satisfaction by managing schedule, assigning and monitoring tasks, overseeing deadlines and milestones for all stakeholders and resources, following established program, project, and reporting methodologies 
  • Delivery ownership, ensuring resources are reporting time correctly, oversees all aspects of the project and delivery lifecycle
  • Efficiently and competently manage client expectations, scope-creep, changing requirements and missed deadlines through change management, risk management and control processes established. 
  • Pro-actively communicate status of aspects of client delivery to leadership
  • Identify, track, communicate, escalate, drive the resolution all issues and risks for executive management 
  • Defining acceptance criteria or working with specialists to define acceptance criteria for project deliverables and work towards achieving stakeholder acceptance of deliverables. 
  • Coordinate interactions between internal and external technical resources 
  • Assist delivery team by ensuring that sprint metrics are met 
  • Assist QA creating test plans, testing efforts, and root cause analysis  
Must have a good mix of the following:
  • 3+ years proven experience managing or overseeing technology projects with cross-functional, matrixed staff with high integration across multiple lines of business and technical discipline. 
  • Excellent analytical and organizational skills, including the proven ability to adapt to a dynamic project environment and manage multiple projects. 
  • Ability to communicate (verbally and written) effectively with clients, stakeholders and senior leadership. 
  • Experience with SCRUM or other agile methodologies, 
  • Experience with JIRA (reporting, task tracking) 
  • Experience with software implementation projects
  • Experience with RDBMS ideally with SQL skills

The Perks: Excellent pay, excellent benefits, robust PTO, retirement savings plan, and work from home options. 

The Culture: 
The ideal candidate will support a culture of diversity, intellectual curiosity, problem solving, and openness.  This organization brings together people with a wide variety of backgrounds, and perspectives and encourages all teams to collaborate, think big, and take risks.  Own your failures & your success in a blame-free environment!


Please send your detailed resume & LinkedIn profile today to begin a conversation about this awesome opportunity and company!