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Implementation Consultant

  • Location: Phoenix, 85027
  • Salary: 45760.0
  • Job Type:Permanent

Posted 29 days ago

Implementation Consultant
Permanent - Phoenix candidates 
Hourly: $22/hour + Excellent Benefits 


  • Operate as the single point of contact for any and all matters specific to your customers.
  • Build and maintain strong, client relationships with key customer stakeholders.
  • Support client’s initial enrollment and other onboarding activities such as document approvals as needed.
  • Assist the Professional Services Group (PSG) with updating or adding new Client documents, modifying existing workflows, and creating new workflows with low complexity.
  • Liaise between customers and cross-functional internal teams to ensure the clients are comfortable with the ICM platform; provide training and support to end users on all related systems and applications
  • Coordinate with critical partners to resolve client requests.
  • Manage and resolve customer complaints; escalate to Director of Professional Services when necessary; identify and escalate priority issues.


  • Associate’s Degree or equivalent
  • 5years of customer service experience
  • Proficient in MS Office applications (e.g., Outlook, Word, Excel).
  • Knowledge of customer service principles and practices.
  • Experience in working with software implementation projects
  • Knowledge of administration and clerical processes.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.