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Twilio Developer (Remote)

  • Location: Fort Mill, York County, South Carolina, 29707
  • Salary: 65.45
  • Job Type:Contract to Hire

Posted 22 days ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Twilio Developer
Location: Remote
Hourly Rate: $65.45/hr.
Term: 12 Months Contract to Hire

Day-to-Day Responsibilities:
  • Conducts the analysis, design, programming, evaluation, testing and implementation of computer systems programming application activities.
  • Develops and writes business applications computer software.
  • Develops statements of problems and requirements, designs systems and programs, and writes programs in computer language for solution by means of data processing equipment.
  • Applies knowledge of computer hardware and software subject matter to be programmed in business applications, information processing techniques, and uses information gathered from system users to develop software.
  • Corrects program errors, prepares operating instructions, compiles documentation of program development, and analyzes system capabilities to resolve questions of program intent, output requirements, input data acquisition, programming techniques, and controls.
  • Develops conversion and system implementation plans.

Is it a good fit? (Requirements):
  • Requires 5+ years relevant experience
  • A strong understanding of requirements and drivers in call center operations and customer experience.
  • 5+ years of Information Technology “lead” experience.
  • Experience troubleshooting complex issues and providing solutions.
  • Self-motivated, proactive, and advocate of continuous learning and improvement.
  • Ability to interact with other departments and business users who are not as technical in nature.
  • Ability to handle heavy workloads and work through tight deadlines.
  • Passion for analysis, process improvement, and problem-solving.
  • Advanced technical experience with Twilio and Twilio Flex.
  • Ability to trace a call through the Twilio environment.
  • Able to build basic to complex Twilio Studio Flows.
  • Well-versed in creating both custom Flex Insights reports and metrics.
  • Advanced technical experience with Calabrio One QM and WFM
  • Have a strong knowledge/action use of AWS:
    • DynamoDB
    • Cloudwatch
    • S3
  • Have a strong knowledge/action of Bitbucket
  • Understanding of Jira
  • Understanding of ServiceNow