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Program Manager

  • Location: Charlotte, 28202
  • Salary: 55.66
  • Job Type:Contract

Posted about 1 month ago

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package!

Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position: Program Manager
Location: Charlotte, NC; San Francisco, CA; Phoenix, AZ; New York, NY
Term: 18 months

Day-to-Day Responsibilities:

  • Will be responsible for supporting and representing the client's Technology’s Global Market Leader Program by overseeing logistics, implementation, and execution of the Return to Office experience for Technology employees, ensuring a warm, safe, inclusive, and fairly balanced experience and ongoing reintegration.
  • Will partner and collaborate with cross-functional, virtual, and enterprise teams to strategize, plan and execute on a variety of RTO key initiatives, most notably event and activity planning and management, and partnering with RTO Task Force, RTO Leads, Market Leader Program, and a number of partner groups to source Neighborhood Captains and Storage Coordinators for all Technology buildings and sites.
  • Will be accountable to the Head of Technology Culture Transformation and will work with senior and executive leadership and must present information in a manner that persuades, educates, and enhances understanding at all levels.
  • Consulting with Technology Market Leaders and their teams, and Head of Technology Culture Transformation, and Enterprise partners to develop strategic and tactical plans for Return to Office experience
  • Driving the implementation and execution of those deliverables
  • Sourcing volunteer talent to serve as Neighborhood Captains and Storage Coordinators, and working with RTO Task Force to gain buy-in from senior leaders and managers
  • Standing up Objectives & Key Results for Technology’s Return to Office Experience and providing Metrics on a regular basis
  • Maintaining a full view of RTO events, activities, collaborations, opportunities for Markets and Market Leaders
  • Partnering with Technology Leadership and Corporate Properties Group leadership to ensure the physical environment is equipped with what is needed to promote a safe, more collaborative and engaging workspace
  • Executing communications plans with respect to Return to Office experience
  • Manages and support the delivery of high profile technology products and services.
  • Acts as the single point of contact for the client and the appropriate technical groups from solution planning to sizing/estimating to fulfillment.
  • Influences technology selection by gathering and reviewing customer information, working with technology teams to determine if custom solution is necessary, and recommend best option to the customer.
  • Provides guidance on leveraging new technology.
  • Requests sizing estimates and reviews for reasonableness.
  • Ensures service quality and cost-effectiveness of solutions.
  • Monitors high profile projects to ensure requests are met on time and within sizing, keeping all parties informed of impacts and changes.
  • Maintains regular contact with senior management within Technology and the supported business unit.
  • Conducts research and analysis of competitive market environment for innovative business products and services, regulatory/compliance issues, and implications of new implementations.
  • Leads implementation of complex projects/initiatives impacting one or more lines of business.
  • Understands and ensures compliance and risk management requirements for supported area are met and works with other stakeholders to implement key risk initiatives.
  • Primary interface with Financial Industry Leaders for 2-4 business lines.
  • Supports interfaces with Technology Industry Leaders, Analysts and Regulators.

Is this a good fit? (Requirements):

  • Ability to effectively lead, organize and prioritize work while handling multiple, time-sensitive matters
  • 8+ years of experience in one or a combination of the following: project management, implementation, or strategic planning
  • 4+ years of experience creating and executing program management strategy, communication plans, process implementation
  • Ability to travel up to 10% of the time
  • Ability to work additional hours as needed
  • 7+ years of technology experience

Desired Qualifications:
  • Knowledge and understanding of culture creation and large-scale change management
  • Ability to quickly establish credibility to build and maintain effective working relationships
  • Knowledge and understanding of risk, compliance, and marketing in the financial services industry
  • Ability to work effectively in a team environment and across all organizational levels, where
    flexibility, collaboration, and adaptability are important
  • Highly refined and professional verbal, written, digital, and interpersonal communications skills
  • Strong attention to detail and accuracy
  • Strong collaboration and partnering skills
  • End-to-end marketing campaign management experience
  • Strong analytical and interpretive skills
  • Strong time management skills and ability to meet deadlines
  • Advanced Microsoft Office (Outlook, Excel, Word, PowerPoint, and SharePoint) skills
  • Microsoft Teams Live Events experience
  • A BS/BA degree or higher in marketing, communications or public relations, preferred
  • Experience with other social media platforms such as LinkedIn
  • Experience managing relationships with key community influencers including nonprofits, government agencies, area universities and campus officials, as well local elected officials
  • Experience managing multiple medium technology development efforts within a major line of business Ability to influence across all organizational levels, particularly senior management


Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.