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Production Support Systems Analyst

  • Location: San Francisco, 94111
  • Job Type:Contract

Posted about 1 month ago

Title: Production Support Analyst

Location: Remote

Type: Contract

Job Description:

Production Support analyst for the Salesforce Platform will be focused on:

  • User Access - enabling, disabling, and updating user access through requests logged in Jira
  • Data synchronization - fixing data integration errors to and from Salesforce
  • Tier 1 support of Salesforce bugs reported by end users. Acknowledging, triaging, root cause analysis, and resolution of the bug. Working with Engineering team when help needed / escalated
  • Kanban development. For bugs that can be resolved declaratively, working in a Kanban agile style using our CI/CD tools to promote to production
  • Slack - answering end user questions, assisting with 1 off requests, data merges, reporting needs etc.


  • Salesforce sys admin certification  
  • Past experience working in a production support role

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.