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Production Support Analyst

  • Location: San Leandro, Alameda, California, 94577
  • Salary: 56.31
  • Job Type:Contract

Posted 11 days ago

  • Function: Agile
  • Job Ref: 211345

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package!

Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position: Production Support Analyst
Location: San Leandro, CA or Charlotte, NC
Term: 12 months

Day-to-Day Responsibilities:

  • Product support role for Authentication and Identity Management suite of products
  • Manage and coordinate mitigation of complex production issues by partnering with vendor, technology and production support groups 
  • Participate in Incident Management support and communication for authentication related issues
  • Identify and write business requirements for operational reports for Authentication and Identity management product suites
  • Provides leadership for digital products, initiatives, or a functional area within the Digital environment.
  • Leads the development and execution of highly complex digital business plans, programs and initiatives which have significant line of business, and may have impact across the Enterprise.
  • These initiatives may focus on: content strategy/creation, customer experience, analytics/research or product management.
  • Develops digital strategy for product/functionality/experience area, and may influence digital strategy for the business line.
  • May coach a small team of more junior digital consultants or cross-functional teams in digital initiatives.

Is this a good fit? (Requirements):

  • Knowledge and understanding of Service Oriented, Web Services and Micro Services architecture
  • Knowledge and understanding of online authentication, Identity Management , fraud, or security
  • Agile experience
  • Knowledge and understanding of SQL
  • Exposure to tools like AppDynamics, Splunk
  • Experience building partnerships and consulting effectively with leadership
  • Strong analytical skills with ability to draw conclusions and translate findings
  • Ability to synthesize complex analytical findings into executive level communications
  • Leadership experience with ability to effectively manage and engage teams
  • Leadership skills including the ability to influence effectively in a matrix environment
  • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
  • Microsoft Excel spreadsheets experience importing, exporting, and manipulating data
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to prepare management level presentations
  • Ability to facilitate and lead meetings to reach conclusions, identify tasks, record actions, and achieve results
  • Ability to negotiate, influence, and collaborate to build successful relationships
  • Facilitation skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives/priorities
  • A BS/BA degree or higher
  • 6+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting demonstrated through work or military experience