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Production Enablement Engineer - Remote

Posted 8 months ago

Terrific Contract Opportunity!

Come work for one of the largest insurance companies in the U.S. and help people and businesses become smarter and better prepared to protect the things that matter most to them.

Position: Production Enablement Engineer

Location: Woodland Hills California 91365 or Remote

Term: 6 Months

Day-to-Day Responsibilities:

  • Apply and enforce ITSM/ITIL standards for the incident management process (identification, logging, categorization, prioritization, response, diagnosis, escalation, resolution, and closure).
  • Work with the Change Management and Problem Management teams to proactively reduce issue occurrence/recurrence.
  • Drive high-severity incident calls. Address and resolve problems encountered by users, whether they require a quick fix or a major collaborative effort across various departments. This includes providing clear, regular status updates and metrics for ongoing issues.
  • Leverage dashboards to check the application health, continually analyzing incident trends to identify root causes that will help reduce Mean Time to Restore (MTTR).
  • Work with application development teams to prioritize pending defects by highlighting the business operations, customer, and agent impacts.
  • Maintain updated runbooks.
  • Identification and implementation of process improvements.
  • Partner with Foremost ADM Teams to support release and infrastructure related maintenance/implementations.
  • Identify and address performance monitoring gaps.
  • Improve impact analysis capabilities - creation of a Splunk based dashboard for the key foremost applications that captures key metrics/trends comparable to other BU's.
  • Improve intellectual property - create knowledge articles to build up the IP/capabilities of both the Operations Team and the Foremost Help Desk.
  • Proactively evaluate engineering processes and provide recommendations to increase efficiency.

Is this a good fit? (Requirements):

  • 3+ years of experience in production support role.
  • Solid written and verbal communication skills is a must.
  • Experience with writing SQL queries to analyze the details, ETL tools like Informatica, Autosys, any known database (Oracle, DB2, SQL server).
  • High School Diploma.

Even better if you have:

  • Experience with performance monitoring tools such as Splunk and/or AppDynamics.
  • Experience in Cloud technology like AWS (S3 Storage and EMR) and Snowflake database.
  • Experience in IBM Master Data Management (MDM).
  • Bachelor’s Degree.

If this sounds like the perfect fit, apply today!

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.