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Process Analyst (Remote)

  • Location: Pittsburgh, 15219
  • Job Type:Contract

Posted 2 months ago

Position: Process Analyst (Remote)
Location: Pittsburgh PA 15219 - Remote
Term: 12 months
Day-to-Day Responsibilities:
  • Facilitates complex, technical organizational process and quality improvement activities.
  • Identifies, analyzes, develops, documents, and leads process improvements.
  • Identifies process improvement training needs and facilitates training deployment.
  • Consults with middle/senior level management on process management and improvement.
  • Identifies and makes recommendations for process improvements.
  • Provides strong support for the overall management of the reported business unit's quality tools and techniques.
  • May be assisted by a team of less experienced process/quality analysts.
  • Creates and maintains decks for leadership.
  • Ability to use data to provide root cause analysis or summaries and provide recommendations for improvement to leadership.
Is this a good fit? (Requirements):
  • Recent experience in coaching and leading employees to meet the needs of our customers.
  • Experience using Computer Systems and Windows based applications including word processing, spreadsheet, and workflow and database software.
  • Ability to motivate others, use good teamwork skills, including development of interdepartmental relationships and the ability to make complex decisions.
  • Ability to solve complex analytical challenges, independently analyze information and make recommendations based on analysis.
  • Proven collaborative skills in reaching a team approach to accomplishing work.
  • Ability to organize and prioritize multiple tasks and meet deadlines.
  • Proven ability to work in a customer service-oriented organization.
  • Demonstrates high personal work standards.
  • Embraces change, inspires trust, communicates in all directions and a continuous learner.
  • Extremely strong MS Office and Teams skills, including Visio.
  • Verbal, written and interpersonal communication skills.
  • Written skills to include demonstrated ability to create and modify process documents, work instruction documents and other documents that are distributed to a wide audience.
  • Excellent negotiating and persuasive skills.
Even better if you have:
  • 5+ years of experience in telecom.
  • Engineering, planning, or finance background.
  • Sig-Sigma/Lean certification.
  • End user experience with SharePoint and Salesforce.


Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.