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Principal Solution Architect- Salesforce

  • Location: Scottsdale, 85255
  • Job Type:Permanent

Posted 26 days ago

Our client, a leading US retailer headquartered in Scottsdale, AZ is in search of a Solutions Architect to join their Salesforce Center of Excellence.   If you are a candidate looking to join a company investing in new technologies to improve their industry leading products and services, please apply.

Duration: Direct Hire Permanent
Location: Remote to start and then onsite in Scottsdale, AZ starting in Feb. 2022
Key Skills: Solution Architecture, Salesforce, Retail


Under minimal supervision, the Principal Solutions Architect assists in Analyzing, Solutioning and Implementing salesforce requirements, procedures and problems to automate new or enhance existing salesforce applications/systems and related applications.

Essential Duties and Responsibilities:

  • Collaborate with business partners to understand software needs and define requirements; translate requirements into technical solutions; provide recommendations and contingency plans.
  • Document business requirements and capabilities into Business and Technical Design Documents, use cases and stories.
  • Lead planning workshops/ design sessions to envision and assess business needs, features and desired capabilities.
  • Capture, document and design business, application and data workflows.
  • Collaborate with Quality Assurance (QA), developers/ engineers and architects to align solutions, identify dependencies, and ensure functional results.
  • Conduct feasibility and impact analysis; identify cross-project, application or business unit dependencies; provide solutions to mitigate risk; develop contingency plans for potential impacts.
  • Stay current on the latest industry technologies, trends and strategies.
  • Assist employees, vendors or other customers by answering questions related to IT processes, procedures and services.
  • Other duties as assigned.



  • This position requires 10+ years of experience in CRM with at least 5 years’ experience in Service domain (including Field Service Lightening and Workforce Management) and needs to have at least one salesforce certification.
  • This position needs an advanced understanding of the software development life cycle, requirement modeling and process mapping techniques, understanding of databases (DB2, SQL Server), non-relational file structures, system design, analysis, and development methodologies, and quality assurance testing methodologies.
  • Mulesoft functional experience highly desirable
  • As a Solution Architect this position will play the role of a functional analyst and an architect. You need to have at least 5 years of hands-on “Salesforce service” experience with FSL, Work Order management, Workforce Management and Middleware (Mulesoft) knowledge.
  • You will work with CoE leads to build roadmaps for business using tools like Lucid charts/Visio.
  • Needs to be able to lead/work with offshore team(s) on solutions and coordinate with respective Business Analysts (BAs) to understand the business pain points, present options and help drive solutions.
  • Experience preparing and/or executing business and technical requirements, specifications, user manuals, test plans, test scripts and test cases.
  • This position requires excellent communication, organizational skills, customer service and problem-solving skills.
  • Proven ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor is essential.
  • Proven ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary.
  • The ability to adjust to changing requirements, learn, and quickly grasp new technologies is essential.


Educational Requirements:

Bachelor’s degree

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.