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People Operations Service Center Associate

Posted 3 months ago

Terrific Contract Opportunity!

Position: People Operations Service Center Associate
Location: Remote - Local to Dallas
Term: 6 months (5/3/2021 to 10/29/2021)

Day-to-Day Responsibilities:

  • The purpose of this position is to provide administrative support, handle incoming calls and email correspondence from employees and field Human Resource Managers regarding Payroll, Time & Labor and company policy/procedures questions.
  • Handles incoming telephone calls / emails in accordance with service model.
  • Responds to general inquiries concerning transition activities in accordance with established policies and procedures.
  • Creates electronic record to capture customer interactions; provides quality service and resolve efficiently.
  • May provide assistance with HR Service Center projects, as needed, to support Payroll and other departments.
  • Works with HR Managers to administer the on-boarding process including new employee orientation, verification and processing of employee paperwork, and liaisons with supervisors and team leaders to establish a positive start for new employees.
  • Coordinates with internal shared services to ensure all aspects of transitions are covered including payroll, benefits, recruiting, etc.
  • May perform administrative duties specific to department such as conducting research, updating standard templates and reports, and preparing collateral materials.
  • May arrange meetings and conferences, schedule appointments, and complete travel or conference arrangements.
  • Types, formats, produces and distributes documents such as meeting minutes, recruiting documents, presentations, correspondence and standard reports.
  • Copies and files all documents.
  • Establishes and maintains record keeping and filing systems; classifies, sorts and files correspondence, records and other documents.
  • Carries out special projects and assignments as requested.
  • Other duties may be assigned. No formal supervisory responsibilities in this position.
  • Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.
  • Errors in judgment may cause short-term impact to co-workers and supervisor.

Is this a good fit? (Requirements):

  • High School Diploma required.
  • Bachelor's degree preferred but not required.
  • Minimum 2 - 4 years experience in HR industry plus customer service experience.
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Ability to write routine reports and correspondence.
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
  • Ability to effectively present information to an internal department and/or large groups of employees.
  • Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions.
  • Conducts basic financial analysis.
  • Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations.
  • Requires intermediate analytical and quantitative skills.
  • Intermediate skills with Microsoft Office Suite.
  • Experience in PeopleSoft, and other internal web based applications.
  • Requires strong analytical and proofreading skills.
  • Must be highly organized and able to prioritize competing duties.
If this looks like a perfect fit, apply today!