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PC Support Technician

Posted 16 days ago

Terrific 23+ months contract opportunity in Melbourne, FL for a PC Support Technician.
Day-to-Day Responsibilities:
  • Work with end users on a variety of different IT related issues.
  • Able to troubleshoot and resolve common problems using tools and documentation.
  • Familiar with tier 1/tier 2 support, ITSM processes and escalation process.
  • Work with other members of Information Technology organization as part of cross functional team.
  • Execute on deployment plans and operational activities such as patching, upgrades, etc. (i.e.) follows Operational Run Book for Service Offering(s).
  • Assist with documenting customer and derived technical requirements for end user requests.
  • Work with end user to understanding their concerns and executes the right solutions to meet their needs.
  • Work primarily within the immediate work group. Works under regular supervision.
  • Handle requests from customers and maintains and updates records and/or tracking databases and provides status updates to customers on a regular basis.
  • Interact with or route requests to third-tier technical specialists to provide resolution or root cause analysis.
  • Demonstrate professionalism and good customer service skills when working with internal and external customers.
  • Use effective listening techniques to identify customer need.
  • Establish methods to deal with various customer behaviors.
  • Apply strategies to build rapport with customer and peers.
  • Leverage knowledge, experience, and/or historical information in fulfilling service requests.
  • Follow established guidelines for recording service requests, providing status updates to customers and updating appropriate informational databases.
  • Answer client's inquiries concerning systems operation. Diagnose system hardware & software.
  • Recommend and implement remedial actions to correct problems based on the knowledge or systems operation.
  • Perform IT hardware and software troubleshooting to get the customer back up and running.
  • Associates degree in appropriate discipline plus 3-5 years of related IT experience or HS Diploma plus 5 years of related IT experience.
  • Analysis: Understands elementary problem-solving techniques.
  • Cooperation: Understands the value of cooperating with coworkers. Teamwork is essential to success.
  • Coordinating: Understands how to disseminate internal information.
  • Customer Service Orientation: Knowledgeable regarding the process of interacting with customers to provide positive experience and issue resolution.
  • Dependability: Understands the company’s basic rules, policies, and procedures.
  • Judgment: Appreciates the importance of basing decisions on factual information and sound logic.
  • Relationships: Understands the importance of remaining compassionate and empathetic when dealing with the problems of others.
  • Drive: Understands the value of approaching work with enthusiasm.
  • Listening: Understands fundamental communication styles and techniques.
  • Stress Tolerance: Understands the importance of staying calm and relaxed under pressured-situations.
  • Time Management: Maintains an organized daily calendar.
If this sounds like the perfect fit, Apply Today!