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PC Support Technician

  • Location: Melbourne, FL, 32902
  • Job Type:Contract

Posted 4 days ago

Terrific Contract Opportunity!
 
Position: PC Support Technician
Location: Melbourne, FL 32902
Term: 24 Months Contract
 
Day-to-Day Responsibilities:
  • Work with end users on a variety of different IT related issues.
  • Able to troubleshoot and resolve common problems using tools and documentation. Familiar with tier 1/tier 2 support, ITSM processes and escalation process.
  • Will work with other members of Information Technology organization as part of cross functional team.
  • Executes on deployment plans and operational activities such as patching, upgrades, etc. (i.e.) follows Operational "Run Book" for Service Offering(s).
  • Assists with documenting customer and derived technical requirements for end user requests.
  • Works with end user to understanding their concerns and executes the right solutions to meet their needs.
  • Works primarily within the immediate work group. Works under regular supervision.
  • Handles requests from customers and maintains and updates records and/or tracking databases and provides status updates to customers on a regular basis.
  • Interact with or route requests to third-tier technical specialists to provide resolution or root cause analysis.
  • Demonstrate professionalism and good customer service skills when working with internal and external customers.
  • Use effective listening techniques to identify customer need. Establish methods to deal with various customer behaviors. Applies strategies to build rapport with customer and peers. Leverage knowledge, experience, and/or historical information in fulfilling service requests.
  • Follow established guidelines for recording service requests, providing status updates to customers and updating appropriate informational databases.
  • Answers client's inquiries concerning systems operation; diagnoses system hardware & software.
  • Recommends and implements remedial actions to correct problems based on the knowledge or systems operation.
  • Perform IT hardware and software troubleshooting to get the customer back up and running.
 
Is this a good fit? (Requirements):
  • Associates degree in appropriate discipline.
  • 3-5 years of related IT experience.
  • Understands elementary problem-solving techniques.
  • Understands the value of cooperating with coworkers. Team work is essential to success.
  • Understands how to disseminate internal information.
  • Knowledgeable regarding the process of interacting with customers to provide positive experience and issue resolution.
  • Understands the company’s basic rules, policies, and procedures.
  • Judgment - Appreciates the importance of basing decisions on factual information and sound logic.
  • Understands the importance of remaining compassionate and empathetic when dealing with the problems of others.
  • Understands the value of approaching work with enthusiasm.
  • Understands fundamental communication styles and techniques.
  • Understands the importance of staying calm and relaxed under pressured situations.
  • Maintains an organized daily calendar.
 
If this sounds like the perfect fit, apply today!