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NOC Technician

  • Location: Monroe, Louisiana, 71203
  • Salary: 13.5
  • Job Type:Contract

Posted 10 days ago

Terrific Contract Opportunity!

Position:  NOC Technician
Location: Monroe, LA 71203
Term: 6 Months Contract


Day-to-Day Responsibilities:
 
  • Surveillance of the Network using monitoring tools
  • Verify maintenance is completed without out complications in the Network
  • Perform trouble isolation and resolution on customer reported problems associated with the service(s)
  • Engage additional Technical Assistance teams to assist with trouble resolution
  • Follow up and closure of assigned trouble tickets
  • Work with field technicians on customer or network issues of complex and chronic nature to resolution.
  • Working with internal and external customers to resolve issues
  • Assist with ongoing training of employees and help train new employees

Is this a good fit? (Requirements):
 
  • 1 year of Prism/Internet Support experience or the equivalent in training and experience
  • Ability to work all shifts in a 24 x 7 environment including holidays
  • MS Office application suite
  • Apply excellent customer service skills
  • Ability to work independently with lead technician or supervisor assistance
  • Proven time management and organizational skills.
  • Must be able to multitask

Preferred Qualifications:
 
  • Associate's Degree in Computer Science or directly related field
  • Experience monitoring the Data Network, locating and identifying areas of deterioration
  • Experience monitoring the status of system outages and keeping management informed of any changes
  • Experience evaluating hardware and software problems and assigning responsibility of the problem
  • Strong customer relations experience in resolving customer service issues or technical support
  • Education
  • Associates or Equivalent in Computer Science or Other Technology

If this sounds like the perfect fit, Apply Today!