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Avaya Engineer

  • Location: Durham, North Carolina, 28758
  • Salary: 76.67
  • Job Type:Contract

Posted 24 days ago

Terrific Contract Opportunity!

Position:  Avaya Engineer
Location: Durham, NC 27713
Term: 9 Month Contract
Pay Rate:  $76.67 per Hour

Day-to-Day Responsibilities:

  • Provide engineering design and configuration for systems in line with CUSTOMERS’ goals and requirements
  • Lead complex projects
  • Evaluate new technical requirements for compatibility with deployed system design
  • Evaluate new products for compatibility and applicability to the CUSTOMERS’ enterprise
  • Maintain current knowledge base regarding complex routing, switching, wireless, security and voice design and configuration for Avaya and Hosted Unified Communications
  • Provide high-level technical & engineering support for voice/data/data center/wireless/security database configurations, troubleshooting, and service restoration
  • Troubleshoot and resolve complex issues and make recommendations in workflow, process and system design changes
  • Provide high-level off-hours support on a rotating basis with other on-site engineers
  • Develop and oversee subordinate level technical methods, procedures, and assist with complex technical solution designs. Develop & document process flows.
  • Monitor and analyze performance across the organization's Voice Network
  • Identify capacity and performance issues for communications traffic to ensure continued, uninterrupted operation of communications systems.
  • Conduct testing of disaster recovery plans as it pertains to communication equipment to detect faults, and minimize malfunctions.
  • Maintain network monitoring applications, equipment and utilities as needed.
  • Create and maintain network documentation and reports as required
  • Act as liaison between CUSTOMERS’ and other network vendors (e.g. Cisco, Juniper & Avaya) on high-level support issues.
  • Provide direct interface with other CenturyLink departments in support of the CUSTOMERS’ network

Is this a good fit? (Requirements):

  • Minimum 8 years experience in related voice and call center administration work
  • Avaya Voice / VOIP / SIP / ANALOG experience
  • Expert at Avaya CMS (Call Management System) and other call center configurations, programming, and management / CISCO Unified Contact Center Express
  • Strong Avaya experience
  • TDM, IP-PBX, and VM/UM integration
  • PRI, Digital, Analog, VOIP, IP Telephony, POE, H323, SIP (station and trunking)
  • Ability to design, administer, troubleshoot, and support dial-plans and call flows/vectors
  • Administer and provide break/fix support (including working with clients, vendors, and partner teams in person and over the phone) for sophisticated telephony and collaboration environments
  • Engineering and supporting legacy Avaya PBX solutions (PRI, Analog, Digital)
  • Engineering and supporting IP Avaya PBX solutions (VOIP, SIP (station and trunking), H323)

If this sounds like the perfect fit, Apply Today!