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Operations Center Engineer (Remote)

  • Location: Jacksonville, 32256
  • Job Type:Permanent

Posted about 2 months ago

Our client is seeking two Operations Center Engineers for a permanent job opportunity!

TITLE: Operations Center Engineer
TERM: Permanent

Job Summary:

The Operations Center Engineer is responsible for playing a part in the company's 24x7x365 platform support. This individual will work to monitor system health, investigate and troubleshoot delivery failures and/or related production issues, escalate issues as needed and take part in an on-call rotation (roughly every 5-6 weeks). The main focus of this role will be to monitor batch and real-time processing and support overall production support activity as well as aid in the automation of manual tasks.

  • 3-5 years of operations experience with large-scale, high-availability distributed systems
  • Application/Platform production support experience
  • SQL/Oracle and UNIX functional proficiency
  • An understanding of programming – java, javascript, web development, etc.
  • On-call support experience with a critical platform
  • Familiarity with Batch/Scheduled job execution and troubleshooting
  • File Transfer Protocol (FTP) experience
  • Scripting and automation experience
  • Healthcare EDI/ANSI/X12 industry knowledge
  • Splunk, New Relic, Solar Winds or other enterprise monitoring tool experience
  • Managing FTP PW changes
  • Investigating and reprocessing file delivery failures
  • Monitoring system health and performance and responding to urgent alerts and exceptions
  • Creative problem solving; investigating the root cause of technical anomalies and creating innovative solutions
  • Batch and real-time processing verification
  • Production incident management and escalations
  • Research! The company has a large/enterprise healthcare processing platform with many technologies to become familiar/expert level in understanding and supporting
  • Expect the unexpected, be prepared to multi-task to stay in front of the workflow!

Apply with MATRIX today! 

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.