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Onsite Technical Support Technician

  • Location: Nashville, 37219
  • Job Type:Contract

Posted about 1 month ago

Come work for this global leader in assurance, tax, transaction, and advisory services to be a part of building a better working world for customers and communities.
 
Position: Onsite Technical Support Technician
Location: Nashville, TN 37219
Term: 11 months
 
Day-to-Day Responsibilities:
  • Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technical issues.
  • Laptop troubleshooting, maintenance, and administration.
  • Apple MacBook support and troubleshooting.
  • Apple iOS and Android device support, setup, and configuration.
  • Anticipate and respond to complex technical support issues.
  • Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS, and Firm needs and objectives.
  • Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.
  • Leverage multiple resources or coordinate with other teams in order to meet customer needs.
  • Facilitate the implementation and support of defined the company’s technology solutions.
  • Communicate system updates to customers as required.
  • Coordinate, track, and maintain inventory.
  • Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now.
  • Perform software and Firmware upgrades and testing as needed or as part of an initiative or project.
  • Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.
  • Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.
  • Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint, and other collaboration tools.
  • Provide technical guidance and consult with the company’s customer stakeholders.
 
Is this a good fit? (Requirements):
  • Bachelor's degree in Computer Science or a related discipline, or equivalent work experience.
  • 2 years of experience in technical support with working knowledge of a functional specialty.
  • Strong communication, interpersonal, organizational, and time management skills
  • Knowledge and understanding of HP, Xerox, and Canon print devices.
  • Strong knowledge and understanding of Win10, Office 365.
  • Instant Messaging tools, and TEAMs skills.
  • Excellent customer service skills, meeting with users in-person to resolve complex technical issues.
  • Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.