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New Patient Navigator

  • Location: Brisbane, California, 94005
  • Job Type:Contract

Posted about 2 months ago

Highly Regarded Teaching Hospital with Outstanding Culture

Position: New Patient Navigator
Location: Brisbane CA 94005
Term: 2 months

Day-to-Day Responsibilities:

  • Addresses patient grievances at point of service. Identifies appropriate resource as needed. Utilizes knowledge of unit or clinic operations to propose new workflows or methods to increase future patient satisfaction.   
  • Gathers and documents patient issues, barriers or concerns by regular patient visits and open communications with families. Provides reports for management review and planning to increase patient satisfaction.
  • Provides new patients with an overview of resources and general information on billing, scheduling, and locating resources for clinical questions or concerns.
  • Collects and provides meaningful use and / or relevant operations data and metrics.
  • Participates in medical center committees or task forces and other special projects as required to support improvements in the patient experience.
  • Assists as liaison with other departments to facilitate improved coordination of care.
  • Anticipates patient care coordination needs; provides general road map to patients to set expectations.
Is this a good fit? (Requirements):
  • Acquiring knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology. Knowledge of data collection, compilation, and analytical techniques.
  • Skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. Working knowledge of the organization and how to get issues resolved.
  • Solid interpersonal and customer service skills. Ability to be diplomatic and highly organized. Ability to remain calm under pressure and apply sound judgment.
  • Ability to work independently in a fast-paced, demanding environment with minimal supervision. Ability to manage and oversee multiple tasks simultaneously, including high daily call volume.
  • Ability to communicate effectively, both orally and in writing.
  • Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area.
  • Bachelor's degree in related area and / or equivalent experience / training.
If this looks like a perfect fit, apply today!