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Network Operations Engineer

  • Location: Dallas, Texas, 75201
  • Salary: 100000.0
  • Job Type:Permanent

Posted about 1 month ago

This North American industry leader has an immediate full-time opportunity in Dallas, TX for a Network Operations Engineer.  This position reports to the Senior Director Infrastructure Services & Security.  The Network Operations Engineer implements, supports, and manages the network infrastructure.  This is a technology driven position that requires proactive analysis and troubleshooting of networks, including outsourced or vendor connected.  The Network Operations Engineer will ensure and maintain daily operations for related requests, implementations, UCCE, support, and security updates. Work/tasks are logged in a ticketing system.  This role will own network operations and connected networking/Voip equipment. Decisions and/or advisement around technology, network changes, network/VoiP best practices, network security, etc will be expected of this person.

Key Responsibilities:

  • Participate in selection, design, and maintenance of all customer management network topologies, trouble ticketing, switch port bandwidth utilization, network/WiFi monitoring, and firewall/VPN configuration management/versioning systems.
  • On-call for all infrastructure support and incident resolution. Provide guidance and solutions to solve and report on any recurring issues within infrastructure.
  • Experience with networking and configuration of virtualized network elements such as FWs, virtual switches, etc.
  • Monitor and trend traffic loads on all networks across the LAN and WAN. Monitor the status of key network equipment to ensure network resource availability. 
  • Attend Change Advisory Board (CAB) meeting on a weekly basis for awareness of system and infrastructure changes.
  • Support the Field network systems and network equipment.
  • Work with outsourced vendors on network operations requirements and provide input in regards to standard network configurations and security best practices. 
  • Coordinate with the field to resolve issues following site visits, incudes potential reporting needs as it relates to IT operations.
  • Implement and support Call Center network technologies including UCCE, VOIP, IVR, SIP, PRI.
  • Configure, install, optimize, and support wireless networks. 
  • Assist with Incident, Change, and Capacity management as it relates to network infrastructure.
  • Adhere to all corporate guiding principles, processes, policies, standards and procedures.
  • Update/produce documentation when it is found outdated/missing, or required for a project.


  • Bachelors Degree in MIS, Computer Science or equivalent work experience strongly preferred.
  • CCNA required, CCNP or CCIE a plus.
  • 5+ years networking design, installation, maintenance and documentation and experience.
  • Previous work with wireless environment, VPN design / configuration, routers and switches. 
  • Extensive routing and switching experience with Cisco, Meraki, and F5. 
  • Network security experience, including Cisco ASA Firewalls, Cisco FPR Series, Fortinet. 
  • Advance knowledge of protocols such as IPSEC, OSPF, BGP, DHCP, TCP/IP 802.11/WPA and MPLS. 
  • QOS, Cisco Radius/TACACS/Okta(MFA), SNMP.
  • Experience managing/setup of VLANs, HSRP and VRFs
  • Full Meraki suite (MX/MS/MR/MG) experience.
  • Experience with Call Center network technologies such as UCCE, are highly desired, as well as VOIP, IVR, SIP, PRI implementation and support.
  • Ability to work simultaneously & autonomously on several high-profile project and deliver expected outcomes is expected.
  • Ability to work in a fast-paced environment with a sense of urgency while tracking/reporting progress with complete follow-through.
  • Excellent communication and presentation skills desired.
  • Azure cloud / ATT Netbond experience desired.
  • ITIL Experience a plus.