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Network Engineer

  • Location: Littleton, 80120
  • Job Type:Contract

Posted about 2 months ago

Position: Network Engineer II
Location: Littleton, CO, 80120
Hourly Rate: $ /hr.
Term: 6 months
Day-to-Day Responsibilities:

Please note: This position will start remote and eventually go to onsite, date TBD.

There are two shifts, each including one weekend day.

8:00 am-6:30 pm or 2:00 pm-12:30 am

Sunday- Wednesday or Wednesday-Saturday

The Role
Responsible for the day to day break/fix activity of monitoring, troubleshooting and correcting problems on a customer owned DWDM Network.
The Optical Operations tech will complete the prompt detection, resolution, escalation and reporting of service impacting events and incidents. The position is an escalation interface between Lumen and the customers it serves, and it requires professionalism and excellent customer service skills. Shift patterns for this role are required to cover the network monitoring 7 days a week.

The Main Responsibilities
Ensuring network reliability, availability, compliance with customer Service Level Agreements (SLAs), scheduling, preparing and actioning network maintenance requirements.
Coordinates, monitors, and tracks customers global optical network including incident management, repair and maintenance, opening and closing incidents, preventive maintenance, and resolution of customer issues.
Works closely with customers Network Development, Engineering, Operations, Product Development, and Account Team personnel to ensure network reliability, customer satisfaction and support other functional teams to
Drive innovative solutions to ensure operational excellence, best in class customer service, and continual process improvement is continually realized.
Drive proactive Problem Management and Continual Service Improvement.

What We Look For in a Candidate
Experience with carrier grade optical networks operations and equipment.
Ability to communicate courteously and professionally with outside contacts and other employees, including various levels of staff and management.
Ability to handle situations involving conflict while promoting a positive company image.
Ability to perform under emergency conditions and handle multiple tasks simultaneously with frequent interruptions.
Strong analytical or organizational skills.
Ability to work weekends.
Skilled in the use of operating personal computers utilizing Microsoft Word, Excel, Access, and Outlook programs.

About our client
With 450,000 route fiber miles serving customers in more than 60 countries, our client delivers the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Join this team and help further human progress through technology, and nowhere is this opportunity more apparent than amid the 4th Industrial Revolution.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.