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Mortgage Customer Care Coordinator

Posted about 1 month ago

Job Description Summary

Responsible for performing various mortgage servicing activities and provide support in assigned unit. Coordinates information among internal and external customers. Resolves complex and escalated servicing issues.

Required Experience

  • Requires advanced knowledge within a specific discipline typically gained through extensive work experience and/or education.
  • Requires 5 years minimum mortgage experience.
  • Requires 2 years of mortgage servicing experience -Required
  • May require vocational or technical education in addition to prior work experience.
  • Complete knowledge of banking operations.


Essential Job Functions

  • Monitors and answers phones as needed to assist with heavy call volume times.
  • Responds to various complex servicing issues for internal and/or external customers.
  • Receives and reviews incoming work, contacting appropriate resources as needed.
  • Inputs, edits, distributes, corrects and/or verifies complex application and contract data.
  • Maintains a thorough working knowledge of unit policies, procedures, standards and workflow.
  • Resolves escalated issues from internal and external customers.
  • Assists in identifying, recommending, and implementing operational improvements.
  • Assists with one-on-one training with newly hired employees and continuous training of existing staff as needed assist with system testing and upgrades.
Participates in appropriate

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.