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Application Support Analyst

  • Location: Irving, 75063
  • Job Type:Contract

Posted 25 days ago

Grow your career as an Application Support Analyst with an innovative global bank in Irving, TX. Long-term contract with excellent growth potential. Will start working remotely until offices reopen, then will be required to be onsite 2-3 days per week.
  • Provide technical and business support for users of company’s applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
  • Maintain application systems that have completed the development stage and are running in the daily operations of the firm.
  • Manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
  • Start of day checks, continuous monitoring, and regional handover.
  • Perform same day risk reconciliations.
  • Develop and maintain technical support documentation.
  • Identify ways to maximize the potential of the applications used.
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
  • Ensure that storage and archiving procedures are in place and functioning correctly.
  • Formulate and define scope and objectives for complex application enhancements and problem resolution.
  • Review and develop application contingency planning to ensure availability to users.
  • Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
  • Participate in application releases, from development, testing and deployment into production.
  • Engage in post implementation analysis to ensure successful system design and functionality.
  • Consider implications of the application of technology to the current environment. Identify risks, vulnerabilities and security issues. Communicate impact.
  • Ensure essential procedures are followed and help to define operating standards and processes.
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors.
  • Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
  • Act as advisor or coach to new or lower-level analysts.
  • Provide evaluative judgment based on analysis of factual information in complicated and unique situations.
  • Directly impact the business by ensuring the quality of work provided by self and others. Impact own team and closely related work teams.
  • Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information.
  • Active involvement in and ownership of support project items, covering stability, efficiency, and effectiveness initiatives.
  • Perform other duties and functions as assigned.
  • Operate with a limited level of direct supervision.
  • Exercise independence of judgement and autonomy.
  • Act as SME to senior stakeholders and/or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding the company, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Bachelor’s/University degree or equivalent experience on Computer Engineering, Computer Science, IT, or related.
  • 2-3 years of experience in an application support role.
  • Must have web application support skills.
  • Unix skills.
  • SQL (DML sentences - select, insert, update, delete), DDL and other is recommended.
  • Application server and Webserver Middleware software (Tomcat and Apache is preferred, WebSphere, IHS, WebLogic) to restart services, review and analyze logs, understanding how code deployment works, etc.
  • ITIL Processes (Incident Management, Problem Management, etc.)
Nice to Have
  • SQL (DDL statements)
  • Scheduling Tools: Autosys is preferred, Control M, Tivoli
  • Monitoring Tools: Apps Dynamics, Splunk, etc.
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
  • Issue tracking and reporting using tools.
About our client
Our client stands as one of the worlds most renowned global banks and trusted brand with over 200 years of continuously evolving financial services. Its teams provide unique insights to more than 200 million clients and enable progress all over the world. While growing your career, you will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.