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Member Service Representative

  • Location: Des Moines, IA, 50392
  • Salary: 16.38
  • Job Type:Contract

Posted about 1 month ago

Terrific Contract Opportunity!

Position:  Member Service Representative
Location: Des Moines, IA 50392
Term: 12 Months Contract

Day-to-Day Responsibilities:

  • Answering inbound calls from internal and external customers (employer administrators, agents, and employees) related to their policy they have with the company
  • Effectively building partnerships with customers to actively educate clients regarding policy changes, contractual options, etc.
  • Researching more complex situations while working within multiple systems for documentation and procedural issues to provide a high level of value to customers
  • Provide excellent service to our customers using multiple technology platforms while you answer questions, collect information and document details from your call with clients

Is this a good fit? (Requirements):

  • 2+ years related work experience
  • High school diploma or equivalent
  • Ability to learn a broad range of benefit and claim products and apply that knowledge by referencing appropriate tools and resources
  • Ability to multi-task with proficient computer skills
  • Strong analytical, organizational, problem solving, attention to detail and decision-making skills
  • Ability to meet or exceed established measurements
  • Fully proficient in upholding confidentiality
  • Experience working within call centers, customer service and/or insurance experience preferred
  • Associates degree preferred

If this sounds like the perfect fit,Apply Today!