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Medical Information Specialist I

  • Location: Morrisville, North Carolina, 27560
  • Job Type:Contract

Posted 10 days ago

Our client has multiple remote Nurse (RN) opportunities at one of the top employers in the Carolinas'

Details: 12 month contract
Location: Remote 100% for the duration of the contract.  Requires high speed internet access.
Requirements: Active RN License in state of residence.
Will be tracking adverse reactions mostly via phone
Expertise navigating between multiple computer systems and Microsoft Office is required.
Hours: Current Hours (Subject to Change)- Mon-Friday 9am to 6pm.  Potential for weekend work.

Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

Essential Functions
•Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.
•Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
•Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
•Maintains thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
•Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries.

Education and Experience:
Bachelor's degree in Nursing or equivalent and relevant formal academic / vocational qualification Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.