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Lead Infrastructure Engineer

  • Location: Minneapolis, 55318
  • Salary: 69.1
  • Job Type:Contract

Posted 20 days ago

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package!

Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position: Lead Infrastructure Engineer
Location: Minneapolis, MN, Raleigh, NC, Dallas, TX, Des Moines, IA, Philadelphia, PA, Chandler, AZ, New York areas, NY, San Francisco/Bay areas, CA

Term: 12 months

Day-to-Day Responsibilities:

  • Perform assessments of all platform/plant production incidents submitted via ServiceNow and Jira Service Desk.
  • Analyze historical incident data in order to determine patterns for proactive support.
  • Conduct root cause analyses (RCAs) for major incidents and discovered patterns.
  • Create weekly reporting on Incidents, Problems and RCAs.
  • Present trending and analysis findings to TE&P management on a regular basis.
  • Lead complex initiatives to develop infrastructure to provide solutions for business applications.
  • Participate in various projects intended to continually improve or upgrade the infrastructure.
  • Evaluate internal and external software solutions which could be leveraged to meet target state architecture goals.
  • Review and analyze high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future.
  • Design, build, deploy and maintain infrastructure solutions through collaborative efforts with the team and third party vendors.
  • Design, code, test, debug and document programs using Agile development practices.
  • Make decisions in technical designs, implementation plans and identify project risks and resource requirements.
  • Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success.
  • Recommend courses of action to maintain cost effectiveness and achieve results.
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
  • Interact with customer and vendor.

Is this a good fit? (Requirements):

  • Knowledge and understanding of platform management and how it correlates to CICD service offering.
  • Basic knowledge and understanding of emergency procedures and handling emergency situations
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Ability to provide strong customer service while actively listening and responding in an appropriate manner
  • Excellent verbal, written, and interpersonal communication skills
  • Solid critical thinking skills
  • Experience in crisis management communication
  • Familiarity with ITSM process (ITIL)
  • Experience working with ServiceNow and/or Jira Service Desk
  • 5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.