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Lead Application Support Analyst

  • Location: Atlanta, Georgia, 30328
  • Salary: 113000.0
  • Job Type:Permanent

Posted 16 days ago

Global Financial Services organization seeking a Lead Application Support Analyst for their Atlanta based office!  The Lead Application Support Analyst will provide technical and team leadership through coaching and mentorship across internal onshore and offshore team resources. The Lead will be responsible for coordinating across extended internal IT support teams to facilitate efficient triaging and resolving of application issues across a portfolio of applications. The Lead will be responsible for dealing with major incidents, as well as integrally involved in monitoring, deployment, vulnerability management, and change management procedures.

Day-to-Day responsibilities include:

  • Support for a portfolio of approx 12 individual applications.
  • Deployment Support
  • Triage issues with Windows Engineers, DBA, and Network Engineers
  • Support patching and verification schedules
  • Managing Change Management Activities for AppDev teams
  • Represent your team on Change Advisory Board meetings & status calls
  • Cover 24x7 support function. 24x5 from office & 24xWeekend on-call

Ideal candidates have 5+ years experience with the following:

  • Incident Management Processes
  • Hands on experience with Windows , Linux, Java, IIS, Apache servers
  • Ability to debug and analyze windows, web server and application logs
  • Ability to troubleshoot complex issues involving multiple systems
  • Experience & willingness for shift work covering 24x5 in office and weekend on-call
  • A passion for being in a support role
  • Expertise in resolving complex problems
  • Mentoring junior analysts

Major bonus points if you have any of the following:

  • Experience with .Net framework, C#, VB.NET, ASP.NET, MVC, WCF, Design patterns, JAVA, Javascript or jQuery
  • Experience with MS SQL
  • Web API, RESTful Web API
  • Optimization & automation of repeated tasks 
This is a permanent position in the Dunwoody, GA area.  Excellent benefits including medical, dental, vision, matching 401(k), casual dress and WFH options.  Please send a detailed resume today!