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L3 Engineer

  • Location: Cordova, Richmond, North Carolina, 23173
  • Job Type:Contract

Posted 12 days ago

Title: L3 Engineer
Location: Richmond, VA( Remote work not allowed)
Length: 6 months

Second Shift for now, 24 x 5 days support work environment (M-F) Local to Richmond, VA candidates only.  Responsibilities include: NTT is providing three network engineers for on-site coverage, 24 hours a day 5 days a week, in accordance with Customer provided holiday and shut-down schedule, this includes one L3 engineer.  There will be occasional weekend coverage required to support change implementation not to exceed twice per month on an occasional basis. Shift coverage will be planned and weekly shift coverage will be adjusted accordingly. Fifteen days advanced notice is required. NTT will ensure that key onsite engineering staff have completed the Cisco Managing Industrial Networks with Cisco Networking  Technologies.  Network Architecture: Foundation / Intermediate training. The service elements they will be responsible for include: 1. Monitor the queue and work incident tickets following the Incident Management process and other service elements defined in Exhibit 2.1. Updates and resolution of tickets will be updated in Customer ITSM (e.g.,Service Now) either through Ebond or manually. 2. Pre-approved Service Request completion 3. Patching of LAN systems 4. Develop test lab processes and procedures in support of the Consulting Engineer 5. Execute approved changes from Customer’s Change approval process 6. Participate in meetings as assigned by Customer 7. IP address configuration and documentation of in-scope devices, IP address documentation of endpoints within Customer’s IPAM solution 8. Network documentation updates 9. Updating Change Management and CMDB updates in Customer owned ITSM system (e.g., ServiceNow). 10. Working with Consulting Engineer on capacity planning 11. Other day to day activities to be defined and mutually agreed in Transition  Certified Cisco engineer with 5 plus years experience supporting Level 1 and Level 2 Support functions.  Strong customer service skills working with a diverse and fast pace environment, and the ability to simplify and communicate complex technical concepts, both verbally and written.Title: L3 Engineer
Location: Richmond, VA( Remote work not allowed)
Length: 6 months

Second Shift for now, 24 x 5 days support work environment (M-F) Local to Richmond, VA candidates only.  Responsibilities include: NTT is providing three network engineers for on-site coverage, 24 hours a day 5 days a week, in accordance with Customer provided holiday and shut-down schedule, this includes one L3 engineer.  There will be occasional weekend coverage required to support change implementation not to exceed twice per month on an occasional basis. Shift coverage will be planned and weekly shift coverage will be adjusted accordingly. Fifteen days advanced notice is required. NTT will ensure that key onsite engineering staff have completed the Cisco Managing Industrial Networks with Cisco Networking  Technologies.  Network Architecture: Foundation / Intermediate training. The service elements they will be responsible for include: 1. Monitor the queue and work incident tickets following the Incident Management process and other service elements defined in Exhibit 2.1. Updates and resolution of tickets will be updated in Customer ITSM (e.g.,Service Now) either through Ebond or manually. 2. Pre-approved Service Request completion 3. Patching of LAN systems 4. Develop test lab processes and procedures in support of the Consulting Engineer 5. Execute approved changes from Customer’s Change approval process 6. Participate in meetings as assigned by Customer 7. IP address configuration and documentation of in-scope devices, IP address documentation of endpoints within Customer’s IPAM solution 8. Network documentation updates 9. Updating Change Management and CMDB updates in Customer owned ITSM system (e.g., ServiceNow). 10. Working with Consulting Engineer on capacity planning 11. Other day to day activities to be defined and mutually agreed in Transition  Certified Cisco engineer with 5 plus years experience supporting Level 1 and Level 2 Support functions.  Strong customer service skills working with a diverse and fast pace environment, and the ability to simplify and communicate complex technical concepts, both verbally and written.