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Bank Customer Service Analyst

  • Location: Tampa, Hillsborough County, Florida, 33610
  • Job Type:Contract

Posted 16 days ago

Take your career in an upward direction with a long-term contract at an innovative global bank as a Banking Customer Service Analyst in Tampa, FL.

Responsibilities include:
•    Day-to-day KYC ("Know Your Customer") responsibilities for both North American and Latin American clients.
•    Ensure the reviews and approvals are performed in accordance with Global Anti-Money Laundering (AML) Standards, local laws and regulations.
•    Highlight concerns, deficiencies and other non-compliance issues.
•    Identify process efficiencies and continuous improvement initiatives.
•    Manage internal and external client expectations.
•    Support reviews and testing to ensure processes are being performed consistently in compliance with procedures focus on continued risk mitigation.

•    1+ years of Administrative and/or Customer Support experience.
•    Prefer Banking and/or KYC experience.
•    Ability to communicate effectively with banking teams.

About our client

Our client stands as one of the world’s most global banks, a world-famous, trusted brand with over 200 years of continuously evolving financial services. Its teams provide unique insights to more than 200 million clients and enable progress all over the world. While growing your career, you will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you.


Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.