Position Responsibilities may include, but not limited to:
- Support primary-use applications and functional areas in the Business Solutions team.
- Act as primary Subject Matter Expert in 1-2 business functions such as Customer Service, Sales Order Processing, Accounting, AP, AR, Centralized Data Management and Supply Chain or Inventory.
- Develop, maintain and continuously progress in knowledge of business functions.
- Participate in the analysis and design of system solutions, providing assistance and direction to development teams, leveraging a standard SDLC model from Concept, Analysis/Requirements through Development, QA, Implementation and Decommission.
- Analyze impact of proposed solution across the business, develop use cases to explain/demonstrate business requirements/specifications to IT team, and contribute a business or process perspective during design reviews.
- Understand and fully utilize ITIL-type methodology for responding to functional and technical issues, from incident management, assist in technical investigation to identify root causes, creating plans and mitigation for user processes.
- Provide analysis and recommendations to consistently improve business processes and technology with analysis, providing both design and execution of training of customers, help desk personnel and system developers on new and existing processes.
- Manage issues resolution with appropriate levels of urgency with customers, helpdesk personnel and developers using solid negotiation and conflict management skills, escalating to management and senior leadership appropriately.
- Independently run small projects, leading application, infrastructure and business resources utilizing the SDLC model.
- Demonstrate self-confidence while showing respect and support to others.
- Independently develop and nurture strong and appropriate relationships with business and technical partners as well as customers in order to advance system efficiency and overall IT perception and support.
- Both domestic and international travel may be required.
- Other projects or duties as assigned.