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ITAM/CMDB Product Manager

Posted 28 days ago

our cleint is seeking a ITAM/CMDB Product Manager for a CTH opportunity. 

The ITAM/CMDB Product Manager is responsible for processes associated with the Configuration Management Database (CMDB) and IT Hardware/Software Asset Management. The responsibilities include but are not limited to planning, designing processes, implementation, communication, adoption execution and continual improvement of CMDB and IT Hardware/Software Asset Management related processes. This individual ensures that the processes are being carried out and executes some aspects of the day-to-day operation of the processes.

  • Acts as the Configuration Management Database Product Owner.
  • Implement CMDB processes according to best practice frameworks.
  • Ensures overall performance and results of the process, Identifies and implements opportunities to better govern the CMDB through continual service improvement. Identifies and manages critical process success factors / KPIs.
  • Ensures process compliance.
  • Reports process status and progress to peers and executives. Facilitates resolution or escalation of cross-functional issues.
  • Partners with Infrastructure teams (Desktop/Server) to ensure the entry and modification of hardware and software assets into the IT Asset Management repository.
  • Coordinates with administrators of discovery tools to maintain relationships and accuracy within the CMDB and IT Asset Management (Hardware & Software) repositories.
  • Defines, maintains, and updates policies and procedures for effective asset life cycle management (acquisition, deployment, de-installation, reallocation and disposal).
  • Defines and works collaboratively to implement process health reporting and dashboards. Ensures CMDB and IT Asset information is up-to-date, accurate, and certified by data owners (Quarterly).
  • Experience with the Common Services Data Model (CSDM) and Application Portfolio Management (APM).


  • Bachelor's Degree from an accredited university
  • Six years of IT Asset Management experience
  • Six years of information systems experience in ITIL principles
  • Three years of experience implementing CMDB and IT Asset Management processes
  • Deep knowledge of industry best practice frameworks on software and hardware asset management processes and procedures
  • Strong understanding of infrastructure hardware ITIL certification preferred IAITAM (CSAM, CITAM) or equivalent certification preferred Experience with ServiceNow or equivalent ITAM tools
  • Experience with the Microsoft Products: Word, Outlook, PowerPoint, Excel, Visio
  • Experience working in Agile/Scrum methodologies.


Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.