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IT Worker Life Cycle Specialist

  • Location: San Francisco, 94111
  • Job Type:Contract

Posted 18 days ago

Title: IT Worker Life Cycle Specialist

Type: Contract

Location: San Francisco, CA (This is a commutable role, meaning the candidate must be willing and able to commute to the downtown SF office as needed. We anticipate only needing the specialist in-office 1 or 2 days a week, but additional days may be needed on occasion.)

Job Description/Responsibilities

  • Onboarding/offboarding queue management, including ticket triage and account provisioning/ deprovisioning
  • Facilitation of new hire IT onboarding presentations and working sessions
  • Basic hardware and software support for incredibly seasoned to novice users and everything in between
  • Shipping and receiving of company assets (computers, chargers, security keys, etc.) out of our San Francisco office, including any needed hardware/software (re)configuration
  • Coordinating hardware shipping and receiving for assets managed by vendor partners globally
  • Leveraging our asset management tool to ensure inventory accuracy
  • Learn, document, and support IT procedures, always keeping a keen eye on opportunities to refine and increase quality and efficiency
  • Coordinate with stakeholders (namely IT Procurement, Workplace, and People Operations) to support on and offboarding activities

Qualifications:

  • Ability to commute to our San Francisco office
  • Technical expertise on OSX, iOS, and Chrome OS operating systems
  • Working knowledge of Jira Service Desk, or similar ticketing system
  • Entry-level networking knowledge and troubleshooting ability
  • Strong attention to detail and strict adherence to compliance standards
  • An adaptable, continuous learner, leveraging a growth mindset
  • Administration experience with Google for Business, Atlassian, Okta, Jamf, Slack
  • Demonstrable troubleshooting methodologies and root cause analysis
  • Able to move and setup hardware and peripherals
  • Excellent communication and time management skills
  • Experience working with service and procurement vendors

Nice to haves:

  • Remote first support experience

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Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.