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Windows Systems Administrator

  • Location: Naperville, Illinois, 60563
  • Salary: 26.92
  • Job Type:Contract

Posted 14 days ago

Terrific Opportunity!
 
Title: Windows Systems Administrator 
Location: Naperville, IL 60563
Term: 8 Months Contract


Description:
 
  • Provides leadership, direction, and support to a team of IT Support colleagues.
  • Ensures IT Support processes and procedures are adhered to and departmental objectives are met.
  • Acts as quality assurance by identifying, researching, resolving and responding to technical and non-technical issues or questions from internal and external customers.
  • Monitors workloads and status; supports colleagues by providing advice on handling complex issues.
  • Ensures company customer service standards are met.
  • Communicates high visibility issues to immediate supervisor.
  • Maintains good client relationships.
  • Serves as a final level of quality for issue escalation research.
  • Continues to identify areas of improvement (process or employee).
  • Identifies, researches, replicates issues, resolves and responds to issues or questions received from internal and external customers as needed.
  • Manages complex troubleshooting and software development issues as needed.
  • Maintains intimate knowledge of claim systems, adjuster job functions and company workflow and processes as needed to solve support related issues.
  • Escalates calls to the appropriate departments as needed.
  • Assists in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction as needed.
  • Provides status and follow-up information to internal or external customers as needed.

Experience and Education:
 
  • 5 years of Help Desk or technical support service experience or equivalent combination of education and experience required
  • Excellent customer service skills
  • Proven understanding and knowledge of Quality
  • Good knowledge of service center processes and procedures
  • PC literate, including Microsoft Office products
  • Leadership/management/motivational skills
  • Analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Excellent negotiation skills
  • Good judgment and discretion skills
  • Ability to manage multiple projects and set priorities
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies
  • Ability to complete required number of monthly quality monitors

Desired Skills:
 
  • Supervisory experience preferred
  • Bachelor's degree from an accredited college or university preferred

If this sounds like the perfect fit, Apply Today!