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IT Support Technician

  • Location: Memphis, Tennessee, 38125
  • Salary: 24.48
  • Job Type:Contract

Posted about 1 month ago

Terrific Opportunity!
 
Title: IT Support Technician
Location: Memphis, TN 38125
Term: 7 Months Contract to hire


Day-to-Day Responsibilities:
 
  • Provide technical support via on-site or remote telephonicsupport to the Sedgwick colleague community and our clientswhile displaying commitment to satisfaction
  • Determine the nature of problems being reported, while demonstrating expert level problem solving and troubleshooting techniques to resolve problems as quickly and efficiently as possible
  • Work on several issues simultaneously, solve problems independently while seeking input from others within the entire IT department 
  • Meet daily and weekly deadlines in a fluid environment with elevated priority levels and escalations
  • Ensures company customer service standards are met.
  • Communicates high visibility issues to immediate supervisor.
  • Maintains good client relationships.
  • Continues to identify areas of improvement (process or employee).
  • Identifies, researches, replicates issues, resolves and responds to issues or questions received from internal and external customers as needed.
  • Manages complex troubleshooting and software development issues as needed.
  • Maintains intimate knowledge of claim systems, adjuster job functions and company workflow and processes as needed to solve support related issues.
  • Escalates calls to the appropriate departments as needed.
  • Assists in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction as needed.
  • Provides status and follow-up information to internal or external customers as needed.

Is this a good fit? (Requirements):
 
  • 5 years of Help Desk or technical support service experience or equivalent combination of education and experience required
  • Ability to install, image, troubleshoot, and maintain corporate hardware
  • Microsoft Windows Operating Systems (all versions),
  • Bachelor's degree from an accredited college or university preferred
  • Supervisory experience preferred

Strong working knowledge of the following areas:
 
  • Microsoft Windows Operating Systems (all versions),
  • MS Office applications (Office 365
  • VMWARE
  • Telephone systems (Avaya and Mitel)
  • MS Office applications (Office 365
  • VMWARE
  • Telephone systems (Avaya and Mitel)
  • Excellent customer service skills
  • Experience working in a fast-paced, high demand technical environment
  • Proven understanding and knowledge of Quality
  • Good knowledge of service center processes and procedures
  • Analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Excellent negotiation skills
  • Good judgment and discretion skills
  • Ability to manage multiple high priority items and set priorities
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies

If this sounds like the perfect fit, Apply Today!