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IT Support Specialist

  • Location: San Mateo, 94401
  • Salary: 30.0
  • Job Type:Contract

Posted about 1 month ago

This nationwide industry leader has an immediate 6-12+ month contract opportunity (with strong chance for extension) in San Mateo, CA for an IT Support Specialist.  This position requires working 100% onsite.  The IT Support Specialist is responsible for the day-to-day technical support for all end user hardware and software needs, including employees, contractors and qualified vendors.  This position requires the individual to act independently using skills, experiences and training to resolve client issues. Clients will be both onsite at corporate locations requiring hands-on support and remote requiring troubleshooting and assistance over the phone and/or Zoom sessions.

Duties and Responsibilities:

  • Setup, configure and provide maintenance to corporate devices, including Windows and Mac desktop/laptops, iPhones/Android/iPad devices and related hardware/software.
  • Maintain all necessary hardware and software inventories for all corporate devices.
  • Process software installation requests, both through manual installation and utilizing automation tools such as SCCM and JAMF.
  • Analyze, troubleshoot and repair corporate devices, including computer peripherals and mobile devices.
  • Support and maintain user account information including provisioning of new accounts and new access through security and system groups.
  • As needed, during peak support hours, answer helpdesk phone calls to assist clients.

Minimum Qualifications:

  • Bachelor’s degree in Computer Science, Information Systems or related course of study required and/or equivalent combination of education and experience preferred.
  • 3 to 5 years of previous experience in an IT technical support role required, or an equivalent combination of education and experience.
  • ACMT and/or ACiT certification, desirable.
  • Due to the role being on-site, proof of full vaccination for COVID- 19 is required;  the company will consider accommodations based on medical and religious reasons.
  • Requirements and General Skills:
  • Good public speaking and presentation skills.
  • Interpersonal skills and ability to interact and work with staff at all levels.
  • Excellent written and verbal communication skills.
  • Ability to work independently and in a team environment.
  • Ability to pay attention to details and be organized.
  • Ability to project professionalism over the phone and in person.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Commitment to “internal client” and customer service principles.
  • Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment. 
  • Must have legal right to work in the U.S.
Technical Skills:
  • Windows OS and hardware knowledge.
  • Apple iOS / Mac OS and device hardware knowledge.
  • SCCM and/or JAMF use for centralized management of devices.
  • Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).
  • Proven ability to support virtual desktops and applications (Citrix).
  • ServiceNow use and knowledge.
  • Active Directory User/Computer Account administration.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.