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IT Support / Hardware Tech

Posted 24 days ago

Our established client is seeking a Hardware Support Tech / Help Desk Analyst for a long-term contract position in Downtown Atlanta. This position will assist customers tier one issues or forward second tier support issues beyond their subject matter expertise.

Responsibilities: 

  • Provides both phone based and hands-on computer hardware and software support to end users on a variety of issues
  • Identifies, researches, and resolves technical problems
  • Responds to telephone calls, email and personnel requests for technical support
  • Documents, tracks and monitors the problem to ensure a timely resolution.

Required skills:

  • Good hardware knowledge/troubleshooting on PC's, Laptops, and printers/copiers
  • Knowledge of Imaging software
  •  Active Directory
  • Windows 7, 10
  • Remote software
  • VPN Software
  • SCCM

 

Apply with MATRIX Today!