Our established client is seeking a Hardware Support Tech / Help Desk Analyst for a long-term contract position in Downtown Atlanta. This position will assist customers tier one issues or forward second tier support issues beyond their subject matter expertise.
- Provides both phone based and hands-on computer hardware and software support to end users on a variety of issues
- Identifies, researches, and resolves technical problems
- Responds to telephone calls, email and personnel requests for technical support
- Documents, tracks and monitors the problem to ensure a timely resolution.
- Good hardware knowledge/troubleshooting on PC's, Laptops, and printers/copiers
- Knowledge of Imaging software
- Active Directory
- Windows 7, 10
- Remote software
- VPN Software
Apply with MATRIX Today!