Terrific Contract Opportunity!
Position: IT Support Desk Representative
Location: Twinsburg, OH 9113
Term: 2 Months Contract to hire
Day-to-Day Responsibilities:
- Delivers quality support and assistance to internal users while working to achieve departmental Service Levels
- Responds to incoming requests via supported channels (phone, portal, chat) and documents all work in designated ticketing system
- Work is technical in nature and may require various troubleshooting techniques but also demands a strong customer service orientation to communicate effectively with both technical and non-technical users
Is this a good fit? (Requirements):
- 2 to 3 years experience directly related to the position required
- 9+ years of directly related technical experience with a High School Diploma, college hours focused in an IT curriculum or relevant work experience
- Have strong knowledge of key IT equipment , software and infrastructure
- Understands Active Directory, DNS/DHCP
- Cherwell ticketing experience a plus
- Excellent troubleshooting skills
- Strong process skills and knowledge
- Experienced with LAN/WAN environments of an enterprise nature
- Works well independently and in team situations
- Associates or bachelor’s degree preferred
If this sounds like the perfect fit, Apply Today!