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IT Support Associate (Remote)

  • Location: Memphis, 38125-1128
  • Job Type:Contract

Posted 7 months ago

Position: IT Support Associate (Remote)
Location: Memphis, TN 38125 – Remote
Term:  12 months
 
Day-to-Day Responsibilities:
  • Provide basic IT systems support to end users on a variety of computer system issues to respond to telephone calls, email, and technical support requests, and to document, track and monitor issues ensuring a timely resolution.
  • Identifies, research, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.
  • Provides status and follow-up information to internal or external customers.
  • Escalates calls to the appropriate departments.
  • Document customer’s issues in call tracking system timely and accurately.
  • Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
  • Keeps current on policies and relevant product and industry trends to provide technically accurate solutions to customers.
  • Provides support after hours via on-call cell phone.
  • Performs other duties as assigned.
  • Supports the organization's quality program(s).
 
Is this a good fit? (Requirements):
  • High School Graduate/GED
  • 3 years of computer systems related experience or equivalent combination of education and experience required to include 2 years propriety software support experience and 1 year Windows operations system troubleshooting experience.
  • Strong computer knowledge including, but not limited to, Windows OS, Outlook, and Microsoft Office
  • Strong oral, written and business communication skills
  • Analytical, interpretive, and decision-making skills
  • Strong organizational skills
  • Excellent interpersonal and customer service skills
  • Excellent negotiation and conflict resolution skills
  • Strong stress and time management skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies
 
Even better if you have:
  • Associate degree in a computer technology field.
  • JURIS or claims management application experience.

 

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.