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IT Support Associate

  • Location: Germantown, Tennessee, 38138
  • Job Type:Contract

Posted 16 days ago

Terrific Contract Opportunity!

Join over 20,000 employees at this global company specializing in technology-enabled claims and risk management solutions. You will be part of a culture that is constantly recognized for progressive, inclusive employment practices, and be part of a bigger movement to simplify complexities in the areas of workers compensation, liability, property, disability and absence management.

Position: IT Support Associate

Location: Memphis, TN 38125

Term: 6 Months

Day-to-Day Responsibilities:

  • Identifies, researches, resolves and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.
  • Provides status and follow-up information to internal or external customers.
  • Escalates calls to the appropriate departments.
  • Documents customer issues in call tracking system timely and accurately.
  • Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
  • Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.
  • Performs other duties as assigned.
  • Supports the organization's quality program(s).
  • Travels as required.

Is this a good fit? (Requirements):

  • Three (3) years of computer systems related experience or equivalent combination of experience and education required.
  • Two (2) years propriety software support experience and one (1) years Windows operations system troubleshooting experience.
  • Strong computer knowledge including, but not limited to, Windows OS, Outlook and Microsoft Office.
  • Strong oral, written and business communication skills.
  • Analytical, interpretive and decision-making skills.
  • Strong organizational skills.
  • Excellent interpersonal and customer service skills.
  • Excellent negotiation and conflict resolution skills.
  • Strong stress and time management skills.
  • Ability to work in a team environment.
  • Ability to meet or exceed Performance Competencies.

Even better if you have:

  • JURIS or claims management application experience.

If this sounds like the perfect fit, apply today!