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Windows Systems Administrator

Posted 12 months ago

Terrific Opportunity!
Title: Windows Systems Administrator 
Location: Dublin, OH 43017
Term: 7 Months Contract

  • Identifies, researches, resolves and responds to a
  • high volume of simple to moderately complex issues
  • or questions received from internal and external
  • customers.
  • Provides status and follow-up information to
  • internal or external customers.
  • Escalates calls to the appropriate departments.
  • Documents customer issues in call tracking system
  • timely and accurately.
  • Assists real-time in the resolution of support
  • issues to decrease downtime and to bring about
  • high levels of satisfaction.
  • Keeps current on policies and relevant product and
  • industry trends in order to provide technically
  • accurate solutions to customers.

Experience and Education:
  • 3 years of computer systems related experience or equivalent combination of experience and education required
  • 2 years propriety software support experience
  • 1 years Windows operations system troubleshooting experience
  • Must be bilingual Spanish is the second language needed.
  • Strong computer knowledge including, but not limited to, Windows OS, Outlook and Microsoft Office
  • Analytical, interpretive and decision-making skills
  • Strong organizational skills
  • Excellent interpersonal and customer service skills
  • Excellent negotiation and conflict resolution skills
  • Strong stress and time management skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies

Desired Skills:
  • Associate degree in a computer technology field preferred
  • JURIS or claims management application experience preferred.

If this sounds like the perfect fit, Apply Today!