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IT Support Associate

Posted 5 days ago

Long term contract Opportunity!
 
Title: IT Support Associate
Location: Naperville, IL 60563
Term: 12 Months Contract to hire


Day-to-Day Responsibilities:
 
  • Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.
  • Provides status and follow-up information to internal or external customers.
  • Escalates calls to the appropriate departments.
  • Documents customer issues in call tracking system timely and accurately.
  • Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
  • Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.
  • Provides support after hours via on-call cell phone.
  • Performs other duties as assigned.
  • Supports the organization's quality program(s).

Is this a good fit? (Requirements):
 
  • 3 years of computer systems related experience or equivalent combination of education and experience required
  • 2 years propriety software support experience
  • 1 year Windows operations system troubleshooting experience
  • JURIS or claims management application experience preferred
  • Strong computer knowledge including, but not limited to, Windows OS, Outlook and Microsoft Office
  • Analytical, interpretive and decision-making skills
  • Strong organizational skills
  • Excellent interpersonal and customer service skills
  • Excellent negotiation and conflict resolution skills
  • Strong stress and time management skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies
  • Associate degree in a computer technology field preferred

If this sounds like the perfect fit, Apply Today!

 

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.