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IT Support Associate

  • Location: Southfield, Oakland, Michigan, 48034-4700
  • Salary: 21.43
  • Job Type:Contract to Hire

Posted 9 days ago

Long term contract Opportunity!
Title: IT Support Associate
Location: Southfield, MI 48034
Term: 7 Months Contract to hire

Day-to-Day Responsibilities:

  • Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.
  • Provides status and follow-up information to internal or external customers.
  • Escalates calls to the appropriate departments.
  • Documents customer issues in call tracking system timely and accurately.
  • Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
  • Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.
  • Provides support after hours via on-call cell phone.
  • Performs other duties as assigned.
  • Supports the organization's quality program(s).

Is this a good fit? (Requirements):

  • 3 years of computer systems related experience or equivalent combination of education and experience required
  • 2 years propriety software support experience
  • 1 year Windows operations system troubleshooting experience
  • Strong computer knowledge including, but not limited to, Windows OS, Outlook and Microsoft Office
  • Analytical, interpretive and decision-making skills
  • Strong organizational skills
  • Excellent interpersonal and customer service skills
  • Excellent negotiation and conflict resolution skills
  • Strong stress and time management skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies
  • JURIS or claims management application experience preferred
  • Associate degree in a computer technology field preferred

If this sounds like the perfect fit, Apply Today!