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IT Service Desk Specialist

  • Location: San Francisco, San Francisco County, California, 94111
  • Salary: 60.0
  • Job Type:Contract

Posted 6 days ago

Title: IT Service Desk Specialist
Location: San Francisco, CA
Type: Contract

Job Description: 
The IT Operations team is comprised of Global Service Desk (you!), Endpoint Management, Identity and Access Management, Global Office Expansion, and Infrastructure and A/V. GSD works closely with each team on various projects and is the main source of support for the company. We have a growing team with presence across the globe.

Responsibilities include:
  • Provide amazing day to day and on-call support for hardware and software for incredibly seasoned to novice users and everything in between
  • Support SaaS tools, compliance practices, on- and off-boarding processes
  • Learn, document, train, and support new applications and IT procedures, always keeping a keen eye on opportunities to refine and increase efficiency
  • Support collaboration hardware in conference rooms and event spaces
  • Coordinate vendors to support our offices
  • Mentor and upskill our less seasoned IT team members
  • Creating detailed and impactful documentation and training materials for your peers and our user base

  • Technical expertise on OSX, iOS, Chrome OS, and Android operating systems
  • Senior agent level knowledge of Jira Service Desk, or similar ticketing system
  • Mid-level networking knowledge and troubleshooting ability
  • Strong administration experience with Google for Business, Atlassian, Okta, Jamf, Slack
  • Demonstrable troubleshooting methodologies and root cause analysis
  • Able to move and setup hardware and peripherals around the office
  • Excellent communication and time management skills
  • Experience managing service and procurement vendors

Nice to haves:
  • Scripting experience
  • Experience project managing medium to large scale rollouts