Title: IT Service Desk Specialist
Location: Portland, Oregon
Type: Contract
Job Description
The IT Operations team is comprised of Global Service Desk (you!), Endpoint Management, Identity and Access Management, Global Office Expansion, and Infrastructure and A/V. GSD works closely with each team on various projects and is the main source of support for the company. We have a growing team with presence across the globe.
What you’ll be doing:
- Provide amazing day to day and on-call support for hardware and software for incredibly seasoned to novice users and everything in between
- Support our client’s SaaS tools, compliance practices, on- and off-boarding processes
- Learn, document, train, and support new applications and IT procedures, always keeping a keen eye on opportunities to refine and increase efficiency
- Support collaboration hardware in conference rooms and event spaces
- Coordinate vendors to support our offices
- Mentor and upskill our less seasoned IT team members
- Creating detailed and impactful documentation and training materials for your peers and our user base
What we look for in you:
- Technical expertise on OSX, iOS, Chrome OS, and Android operating systems
- Senior agent level knowledge of Jira Service Desk, or similar ticketing system
- Mid-level networking knowledge and troubleshooting ability
- Strong administration experience with Google for Business, Atlassian, Okta, Jamf, Slack
- Demonstrable troubleshooting methodologies and root cause analysis
- Able to move and setup hardware and peripherals around the office
- Excellent communication and time management skills
- Experience managing service and procurement vendors
Nice to haves:
- Scripting experience
- Experience project managing medium to large scale rollouts