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IT Service Desk/PC Tech-Mid-Level

Posted 14 days ago

Long term contract Opportunity!

Position:  IT Service Desk
Location: Des Moines, IA 50392
Term: 6 Months Contract

Day-to-Day Responsibilities:

  • Log, diagnose and resolve intermediate to advanced computer-related calls
  • May coordinate the initial set-up and maintenance/repairs of desktop hardware and/or client software
  • May be required to move 50-60 pounds as a physical requirement of this position
  • May be required to provide on call support

Is this a good fit? (Requirements):

  • 4 to 6 years related work experience required
  • Intermediate technical PC skills including knowledge of operating systems, networking, and/or hardware required
  • High school diploma or equivalent required
  • Must have call Center experience – phone experience, this excludes candidates who have worked in a walk up service or ticket response to customers and calling them back
  • Proven technical depth and experience
  • Exceptional Customer Service Delivery skills
  • Availability to work evening and weekend shifts as scheduled
  • Must be detail oriented and have strong customer service, analytical and problem solving skills

Preferred Skills:

  • Computer related designation or certification preferred
  • Technology degree (2 year or 4 year) with a career path in mind

If this sounds like the perfect fit,Apply Today!