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IT Service Desk Engineer

  • Location: Portland, 97035
  • Job Type:Contract

Posted 29 days ago

Title: IT Service Desk Engineer
Location: Portland, OR
Type: Contract

Job Description: 
  • Provide amazing day to day and on-call support for hardware and software for incredibly seasoned to novice users and everything in between
  • Support SaaS tools and ensure compliance practices
  • Support collaboration hardware in conference rooms and event spaces
  • Ability to support in office needs including hardware shipping needs

Responsibilities include:
  • Technical experience in OSX, iOS, Chrome OS, and Android operating systems
  • Agent level knowledge of Jira Service Desk, or similar ticketing system
  • Basic networking knowledge and troubleshooting ability
  • Administration experience with Google for Business, Atlassian, Okta, Jamf, Slack
  • Demonstrable troubleshooting methodologies and root cause analysis
  • Able to move and setup hardware and peripherals around the office
  • Excellent communication, follow up and time management skills
  • Drive to learn and grow

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.